Our Services

Inside Out is Queenstown’s go-to property management group.
With in-house cleaning and commercial linen services, we manage every detail under one roof - delivering a seamless, consistent experience from the inside out.

EVERYTHING UNDER ONE ROOF

Short-Term Accommodation

Easy onboarding with all set-up fees waived

Set-up

Our onboarding process is smooth and consists of setting up property access, determining pricing levels, and granting booking calendar access.

Photography Management

Having high-quality photos of your property is essential. We take care of the entire photo shoot management, including making the beds, to accurately represent your property.

Advertising

Our team of marketing experts and internal resources create professionally-crafted advertisements that specifically target your desired audience.

Woman sitting at a wooden table, holding a tablet and smiling, with a textured dark wall in the background.

Property management

Offering a range of benefits including waived Setup Fee, Professional photography Fee, Bi-annual Deep Clean Fee, Website and Social Media advertising Fee. We also have a Non-Fixed Term Contract and are the only Property Management Company in Queenstown with ownership of a Cleaning Company and Commercial Laundry.

Our innovative booking software allows higher occupancy and higher income using automated dynamic pricing adjustments and revenue management based on demand understanding our unique peak and off-peak seasons.

We have a wealth of knowledge in advertising and marketing utilising Airbnb, Booking.com, Expedia, Vrbo, along with Inside Out's booking platform. Our easy-to-use Owner Portal allows flexibility for owner stays as well as real-time reports and monthly statements.

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Cleaning

Our specially trained employees have all been tutored in the art of hotel-grade cleaning. They know what to check for in preparing a beautifully presented property and they’ll focus on the details that even your most discerning clients and guests will notice. We promptly report any damage or maintenance issues that come to light during a clean, helping to ensure that your property is always at its best.

When you engage us to clean your rental property, you can be confident that we’ll do a thorough job. Plus we are very security conscious, all staff understand the importance of following any lock-up and alarm procedures.

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Row of commercial washing machines in a laundry room.

Commercial laundry

We proudly offer a full commercial laundry service in partnership with a trusted provider, servicing the wider Lakes District region.

Staying on top of laundry is essential for accommodation and hospitality businesses — and our partnered service delivers just that. With competitive pricing, five-star linen quality, and exceptional customer care, you’ll enjoy peace of mind knowing your laundry is in expert hands.

Combining advanced technology with personalised service, our laundry partner consistently maintains the highest standards of hygiene and efficiency. Their easy-to-use laundry software streamlines operations, saving you both time and money.

From cotton bedspreads to tablecloths and duvet inners, we offer customised laundry solutions to suit your exact needs — ensuring your guests experience excellence with every stay.

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Booking Platforms

Inside Out can advertise on Airbnb, Booking.com, Vrbo and Expedia. Each booking platform has its own market share and strengths as well as success fees. We are able to market your property on multiple platforms at one time.

We utilise a cloud-based property management software that links to our booking website accounts. This way we can ensure that there is no chance of the same room being double booked by two different websites.

The owner is provided with login details so that they can view the current and upcoming bookings for their property in real-time.

We will provide training as part of the property onboarding process, if required.

Guest Liasion

Keeping our properties in top condition is helped by our local contractors but made easier by working to ensure that the guests we welcome into the property are upstanding people. We set all of our properties on the strictest booking parameters (on websites that allow us to do this). Furthermore, we have a number of 'guest rules' which we tailor for each property and always request a bond or security deposit from all guests.

As part of our management system, guests are automatically sent notification emails prior to, during and after their stay with the necessary helpful information such as access processes and who to contact in an emergency or if an issue arises.

Furthermore, we have a dedicated property manager who has the sole role of liaising with guests in a prompt and friendly manner. This ensures that they can focus on guest engagement without being distracted by other tasks. We find that this helps to generate positive reviews for our clients.