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Our Role
What does managing an investment property involve?
It’s a question we’re often asked — and the answer goes well beyond collecting rent. Here’s a breakdown of the key tasks we take care of for you daily, monthly, and annually, ensuring your property is well-managed, protected, and performing at its best.
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Your property's best condition is our standard
We carry out a detailed, room-by-room condition report to establish a clear benchmark of your home’s state. This thorough documentation helps us accurately track wear and tear, ensuring your tenant keeps your property in excellent shape throughout their tenancy.
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Timely rent payments matter — to you and to us
We process all tenant rent payments promptly and enforce a strict arrears policy to protect your investment. Plus, we ensure the full bond is secured before handing over the keys — giving you peace of mind from day one. -
Leave the paperwork to us
We offer flexible payment options for your property-related expenses — from council rates to maintenance invoices. Whether you’d like us to handle all payments or just selected ones, we tailor our service to suit your preferences. -
Repairs and maintenance — handled your way
We manage all repair and maintenance requests in accordance with your instructions and your property management agreement, ensuring every decision aligns with your preferences and protects your investment. -
Stay informed with every inspection
Our routine inspections provide a clear, up-to-date snapshot of your property's condition — complete with detailed reports and photographs. After each visit, you'll receive valuable feedback so you can feel confident and in control of your investment. -
Protecting your interests when it matters most
While we aim for fair and positive outcomes for all parties, there are times when mediation or tribunal involvement is necessary. In these situations, we handle the entire process — from preparing thorough documentation with timelines and evidence to representing you with diligence and care. -
Seamless transitions between tenancies
We manage the entire tenant vacating process from start to finish — including final bond reconciliation, thorough inspections, and preparing your property for the next tenant. Our goal is to minimise vacancy and keep your investment working for you.
Our Healthy Homes Promise
The Healthy Homes Standards (HHS) were implemented on July 1, 2019, with the goal of ensuring that all tenants live in homes that are dry, warm, and conducive to health. Prior to the arrival of new tenants, it is essential for homes to undergo a comprehensive assessment to verify compliance with these important standards.
By arranging for this inspection, you can confirm that your home meets the required regulations. This proactive step not only helps fulfill legal obligations but also promotes a healthier living environment for you and your tenants.
